Shipping policy
We ship worldwide, and every order over $99 ships free.
Delivery times
|
Step |
Time |
|---|---|
|
Processing (packing and handing to the carrier) |
1–3 business days |
|
Transit, worldwide |
5–10 business days |
|
Total, typical |
6–13 business days |
Processing starts the business day after you place your order. Orders placed on weekends or public holidays are processed the next business day.
Shipping costs
- Orders over $99: free shipping.
- Orders under $99: shipping is calculated at checkout based on your location.
Tracking your order
As soon as your order leaves us, we'll email you a tracking link. Tracking can take up to 48 hours to show updates after the label is created.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees set by the destination country. These charges are not included in the order total and are the responsibility of the recipient.
Delays, lost or damaged parcels
Delivery times are estimates, and carriers can occasionally be delayed by weather, holidays or customs checks. If your order hasn't arrived within 15 business days of shipping, or it arrives damaged, email us at support@asarie.com with your order number and we'll make it right.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can update the address before your order ships, but not after.
Contact us
Questions about an order, a return or caring for your jewellery? We're here to help, and we reply to every message within 1 business day.
Asarie
support@asarie.com
455 Wineville Rd, Mira Loma, CA 91752 USA
When you get in touch about an order, please include your order number so we can help you faster.
Please note that our address is not a showroom, and returns are accepted only after you have contacted us and received return instructions.