Refund policy
You can return unworn jewellery within 30 days of delivery for a full refund of the item price.
What can be returned
- Items returned within 30 days of the delivery date
- Unworn, in their original condition, with all tags and packaging (pouch and box)
What can't be returned
- Items that show signs of wear, damage or alteration
- Items returned without their original packaging
- Gift cards
How to return
- Email support@asarie.com with your order number and the item(s) you'd like to return.
- We'll reply with the return address and instructions.
- Pack the item securely in its original pouch and box, and send it with a tracked shipping service.
Please don't send items back without contacting us first, as we can't process returns we aren't expecting.
Return shipping
Return shipping is paid by the customer and is non-refundable. We recommend a tracked service, as we can't be responsible for returns lost in transit. Original shipping costs are not refunded.
Refunds
Once your return arrives and passes inspection, we'll refund the item price to your original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement.
Exchanges
The fastest way to swap a piece is to return the original and place a new order for the item you want.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and in this case we cover return shipping.
Warranty
Tarnish and finish issues after 30 days are covered by our five-year warranty rather than this return policy. Contact support@asarie.com to make a warranty claim.
Contact us
Questions about an order, a return or caring for your jewellery? We're here to help, and we reply to every message within 1 business day.
Asarie
support@asarie.com
455 Wineville Rd, Mira Loma, CA 91752 USA
When you get in touch about an order, please include your order number so we can help you faster.
Please note that our address is not a showroom, and returns are accepted only after you have contacted us and received return instructions.